Every retail store survives on the level of customer service customers receive. If a customer does not receive good customer service, you not only lose that customer's sale, but you could lose many more as the customer complains to all his or her friends and acquaintances. Customer service is the key to success for any retail store, so any method that increases the level of customer service you can offer to customers must be a good thing. A good retail point of sale (POS) system can increase staff's ability to provide excellent customer service.

Pos Touch Monitor

Your POS cash register includes an easy to use touch screen system and all the cash register software you could need. Here are some of the ways a retail point of sale system can help your staff to increase customer service.

Pos Touch Monitor

Faster Service Time

Customers hate waiting in queues to be served at the register. If you leave a customer waiting too long, the customer could give up and walk out of your store without making the purchase. Avoid losing customers by making the cash register software simple and integrated with other systems, such as the inventory software. Staff will spend less time serving each customer with a simple, easy to use touch screen POS.

Check Stock Availability

If your customer wants an item in a different colour or size, your staff can easily check the stock availability in the store by using the touch screen POS. This keeps the staff in front of the customer instead of out the back in a storeroom vainly looking on the shelves for an out of stock item. If you integrate the system on a national level, your staff member can discover which store has the desired item in stock and arrange for the customer to receive it, so you don't lose the sale.

Answer Customer Questions Easily

Sometimes, customers can have difficult questions about the items. You can include all the information about the item into the retail point of sale system, so your staff member can use the touch screen POS to retrieve all the information the customer could want about the product. You could include washing instructions, warranty information, or any other product information that customers may ask staff.

Make an Upsell Easier

Use the POS system to make an upsell easier for your staff. When a staff member makes a sale of a particular item, a note could appear on the touch screen suggesting an upsell to the customer of similar or related items. With the information directly in front of the staff member, it is easier to remember to make the upsell suggestion to the customer. The more suggestions the customer receives, the more sales your store is likely to make.

Customers love to receive great customer service and having an integrated, easy to use retail POS system can help your retail store to achieve terrific customer service.

Improve Customer Service With Point of Sale Technology

Pos Touch Monitor